General Questions
Can I schedule a booking over the weekend for the following Monday?
Yes, you may schedule a booking up to 12 hours in advance online anytime or by giving us a call or text at (214) 425-1651 during our office hours.
What are the hours the office is open? Is that different from hours you can schedule appointments?
Our office hours are 8:30 am to 5:00 pm Monday-Friday and from 9:00 am to 12:00 pm on Saturdays. The last appointment of the day during the week is 4:30 PM. The latest appointments are our twilight shoots that are separate from our regular appointment hours. Our online booking allows you to select a time during our photographer’s available times.
What if I need more photographs to be taken?
You can book another appointment if we have already photographed your listing. If you decide on more photographs before your appointment you can upgrade your package by contacting us.
What if I am late?
We will wait for you for 15 min before our photographer will move onto their next appointment.
What is the turnaround time on photos and videos?
We offer Next-Day delivery on all real estate photography orders. The turnaround for real estate videos is 2 days. The exception is for shoots taken on Saturdays, which will have a Monday delivery.
What is the turnaround time for virtual staging?
Typically, we can complete virtual staging orders within 2 days of your photoshoot. The day after your shoot, we will review your processed images with you and make virtual staging selections, then photos are uploaded to your listing’s gallery and website the following day.
Will the quality of my photos be the same if I use different photographers?
At Sharp Frame Media, one of our main priorities is to continuously deliver consistent results for our customers. We achieve this with our unique Sharp Frame Media Photographer Certification program that all photographers must pass, a team of editors that focus exclusively on the post-production of all photos, and a Quality Control Manager who reviews all media before it’s delivered to our customers.
What if I am dissatisfied?
Our number one priority at Sharp Frame Media is customer satisfaction. If you are not satisfied with our services, please give us a call so that we can make it right.
What are your earliest appointment times for photography or videography sessions?
The earliest time we have available for photography and video shoots is 8:30 am throughout the week.
How much does it cost to shoot photos and videos for rental properties?
The packages and pricing is based on how many photographs are taken of one listing. Whether the property is for sale or for rent does not factor into or affect the price of your package. If your property is considered commercial, we offer custom packages with special pricing. Please contact us for the pricing on your commercial package.
What if there is bad weather?
You can reschedule prior to your appointment and before the photographer arrives. If you are not able to reschedule prior to your appointment, you can cancel but there will be a fee.
When do I pay for Sharp Frame Media services?
An invoice is sent after your appointment. Payment is due prior to any media delivery the following day. A delay in payment results in the delay of your delivery.
What is Twilight Photography?
Twilight photography takes place just as the sun starts to set when there is a light blue sky with a yellow glow inside the house. There is an upcharge for these specialty photographs.
Can I always book with the same photographer?
We will always do our very best to accommodate requests for a particular photographer. However, in certain circumstances that may be difficult due to availability and location of shoot. All of our photographers serve primarily their geographic areas listed on our booking ordering system online.
What makes Sharp Frame Media different from other real estate photography companies?
Unlike most real estate media companies, Sharp Frame Media was founded by a published architectural photographer that has worked with international architecture and design firms. She is passionate about bridging the gap between quality and price and elevating the work of real estate photographers. Sharp Frame Media delivers the same services that national companies do, but with greater attention to detail, quality, and personable service.