Frequently Asked Questions

Most frequent questions and answers about your real estate experience

Can I schedule a booking over weekend for Monday?

Yes, you may schedule a booking up to 12 hours in advance online anytime or by giving us a call or text at (214) 425-1651 during our office hours. 

What if I am listing with multiple agents?

The prices are based on how many photographs are taken of one listing.

What are the hours the office is open? Is that different from hours you can schedule appointments?

Our office hours are 8:30 am to 5 pm Monday-Friday. Saturdays from 9 am to 12 pm.  Last appointment of the day during the week is 4:30 PM. The latest appointments are our twilight shoots that are separate from our regular appointment hours. Our online booking allows you to select a time during our photographer’s available times.

How much is it for rental properties?

The packages and pricing is based on how many photographs are taken of one listing, whether it is for sale or rent. Custom packages are offered for commercial properties.

What are your earliest appointment times?

The earliest time we have is 8:30 am.

What if I need more photographs?

You can book another appointment if we have already photographed your listing. If you decide on more photographs before your appointment you can upgrade your package by contacting us.

Can you upload to MLS?

Unfortunately, third party vendors are not allowed to upload photos to MLS.

What if there is bad weather?

You can reschedule prior to your appointment and before the photographer arrives. If you are not able to reschedule prior to your appointment, you can cancel but there will be a fee.

When do I pay?

An invoice is sent after your appointment. Payment is due prior to any media delivery the next day. Delay in payment will delay delivery.

When do I get my photos?

Next day! All real estate photography, 3D tours and floor plans are delivered the next day. Only videos and virtual staging are delivered in 2 days. If a shoot is conducted on a Saturday we will deliver the photos the following Monday. 

What if I am late?

We will wait for you for 15 min before our photographer will move onto their next appointment. 

What is Twilight Photography?

Twilight photography takes place a bit before the sun has started to set. They have a special look to them that make the listing stand out. It has a light blue sky with a yellow glow inside the house.  There is an upcharge for this specialty photographs.

What to do with pets?

Pets need to be either in a kennel, in the backyard or on a leash. We do not shoot homes with loose pets that show any aggressive behavior.

What if I have work going on at the home?

We would prefer any work being done to the home to be done before we are scheduled. This will lead to better photos of your listing. However, we will work around the home project being worked on to the best of our ability if it is unavoidable. Keep in mind that construction going on could be captured in the shot.

What if I am dissatisfied?

Our number one priority at Sharp Frame Media is customer satisfaction. If you are not satisfied with our services, please give us a call so we can make it right.